Customer Support
At Dream Vegas, we understand that you may have questions or concerns about our services. We're committed to providing you with the best possible support experience.
Our customer support team is available, but please note that all promotional materials and official welcome offer terms are written for Great Britain, excluding Ireland.
You can contact us using a variety of methods. Our preferred method of communication is through our live chat service, which is available on the website and mobile browser.
Our live chat support team is available to help with any questions or concerns you may have. You can initiate a live chat session from the website or mobile browser at your convenience.
If our live chat agents are unavailable, please try contacting us via email or other methods listed below.
Alternatively, you can send an email. Please note that we respond to emails as quickly as possible. However, due to high volumes of queries, it may take a little longer than expected.
You will be contacted by our customer support team if additional information is required for your query or issue.
Our help centre is available at all times and provides detailed guides on various aspects of our services, including how to use live chat, email contact methods, responsible gaming features, technical specifications, user account management, general terms and conditions, withdrawal policies, bonus rules, security practices, software requirements, platform stability issues, account restrictions, restricted countries, deposits limits, withdrawals limits, promotions links, affiliate programme information. If you can't find what you're looking for, please feel free to contact us.
We take responsible gaming very seriously and want to make sure that all our customers gamble responsibly. You can visit BeGambleAware for more information on how to play safely and responsibly.
Please note that verification may be required from time to time in accordance with regulatory requirements, licensing terms or security guidelines.
For further details regarding customer support procedures please view our FAQ section at the help centre which can be accessed via a link available on-site. If you require informatio, refer to these FAQs first and get more advice as needed.
When contacting us, we kindly ask that you:
